FAQ

Reetell operates with multiple warehouses worldwide to ensure efficient shipping. Your order will be shipped from the warehouse closest to your delivery address for faster delivery.

Our delivery times vary depending on your location. Typically, orders arrive within 5-15 business days. Once your order is shipped, you will receive a tracking link to monitor its progress.

Yes, once your order is processed and shipped, we will send you a tracking link via email. You can use this link to follow your package’s journey until it reaches you.

We accept returns on defective items within 30 days of receiving your order. Please note that we don’t accept returns for sizing issues or change of mind, so make sure to check the size guide before purchasing.

As we offer free shipping on orders, return shipping costs are the responsibility of the customer. To be eligible for a return, items must be in original, unworn condition, with tags and packaging intact.

Yes, our support team is here to help! If you have any questions or concerns, please contact us via our Contact page or email us at support@reetell.com, and we’ll get back to you as soon as possible.

Yes, Reetell ships to most countries. During checkout, you’ll see if your location is eligible for delivery. Please note that international shipping times may vary depending on the destination.

Each product page includes a detailed size guide specific to that item. If the size guide isn’t immediately visible, you can find it in the product’s photo gallery. We recommend double-checking the guide to help you choose the best fit.

We accept most major credit cards, PayPal, and other popular payment methods for your convenience. Your payment information is encrypted and securely processed to ensure a safe checkout experience.

Once an order has been placed, we begin processing it immediately, so modifications or cancellations aren’t always possible. However, if you reach out to our support team right away, we’ll do our best to accommodate any requests.

You can complete your purchase as a guest or create an account for a quicker checkout experience next time. Having an account also allows you to view your order history and manage your details easily.

Yes! Reetell regularly offers exclusive promotions and discounts to our customers. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

If your package hasn’t arrived within the estimated delivery time, please check the tracking link we provided. If you need further assistance, reach out to our support team, and we’ll be happy to help you resolve any issues.

Sign up for our newsletter to be the first to know about new collections, trends, and special offers. You can also follow us on social media for updates and style inspiration!

Yes, we use industry-standard security measures to protect your personal and payment information. For more information, please see our Privacy Policy.

Customs duties and import taxes vary by country and may apply to international orders. Generally, orders under $1000 are exempt from import taxes, but we recommend checking your country’s customs regulations for specific guidelines. Please note that these fees are the customer’s responsibility.

We strive to keep our collections updated with the latest styles, and most of our items are restocked regularly. If an item is temporarily out of stock, you can join the waitlist on the product page to be notified as soon as it’s available again.